30-Day Return Window

World Market offers 30 Days Free Returns on eligible items. To qualify, your return request must be started within 30 days of the date your order was delivered.

Return requests submitted after the 30-day return window may not be accepted unless required by applicable law or approved by our customer service team.

Return Eligibility

To be eligible for a return, items should be in a clean, unused, and resalable condition. Please keep all original packaging, tags, labels, manuals, accessories, and included parts whenever possible.

• The item must be returned within the approved 30-day return period.
• The item should be unused, undamaged, and free from signs of wear.
• All original packaging, product accessories, and included materials should be returned with the item.
• Proof of purchase, such as your order number or confirmation email, may be required.

Item Condition

Returned items are inspected after they are received. Items that are used, damaged, altered, missing parts, missing packaging, or returned in a condition that cannot be resold may be refused or may qualify for a partial refund only.

Non-Returnable Items

Some items may not be eligible for return. Unless the item arrives damaged, defective, or incorrect, the following may be excluded from returns:

• Items marked final sale, clearance final sale, or non-returnable at the time of purchase.
• Used, washed, worn, altered, assembled, or customer-damaged items.
• Items missing original packaging, accessories, manuals, parts, or proof of purchase.
• Personalized, customized, or special-order items if clearly marked as non-returnable.
• Gift cards or digital items, where applicable.

How to Start a Return

Please do not send your item back without contacting customer service first. Our team will review your request and provide the correct return instructions and return details.

1. Email customer service at [email protected] within 30 days of delivery.
2. Include your order number, the email used at checkout, the item you want to return, and the reason for return.
3. Wait for return instructions and return details from our customer service team.
4. Pack the approved item securely with all original packaging, accessories, and included materials.
5. Send the return only according to the instructions provided by customer service.

Return Instructions & Return Details

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

We do not display a fixed return address on this page. The correct return details may depend on your order, item type, and return approval. Returns sent without contacting customer service first may not be accepted.

Refund Process

Once your return is received, our team will inspect the item to confirm that it meets the return eligibility requirements. Approved refunds will be issued to the original payment method when possible.

Refunds are processed within 3–15 days after the returned item is received and inspected. Original payment provider processing times may vary and are outside our control.

Exchanges

If you would like to exchange an item, please contact us first at [email protected]. Exchanges may depend on item availability, product condition, and return eligibility.

If an exchange is not available, our customer service team may provide return instructions so the eligible item can be returned for a refund.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact customer service as soon as possible. Include your order number, a clear description of the issue, and photos of the item and packaging if available.

Our team will review your request and provide the appropriate next steps. Please do not discard the item or packaging until customer service has reviewed your case.

Final Sale Rules

Items clearly marked as final sale, clearance final sale, or non-returnable may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.